General

Creating my Snappily profile

• How to verify your email and get started on Snappily
• I have forgotten my username or password

Who are Snappily

• The Snappily Complaint process
• Are you going to list my property for sale?
• How do I contact Snappily Support?
• Are you going to list my property for sale

Estate agency Terms of business

• The Agent's Terms of Business are inaccurate or wrong. What should I do?

ID Check

• How to Ensure That Your ID is Accepted
• Why do I need to provide an ID check online?
• Which forms of ID does Snappily accept?
• I can’t take a picture on my computer. What do I do?
• Selling a property on behalf of another individual
• I can’t re-try the ID check which has failed

Property information form

• What is a Property Information Form?
• What could happen if the info on your Property Information Form isn't accurate?
• I dont know the answers to the questions on the Property Information Form.

Conveyancer selection

• The conveyancer I want to use is not listed. What should I do?
• Do I have to add a conveyancer?
• What actually happens if I add a conveyancer now?

EPC

• What is an EPC and how do I arrange one?